How we process your Complaints

We strive to be consistent in everything that we do and strive to deliver a first class service to our customers which they can rely upon.

Although we look for perfection in everything that we do we appreciate that we are not perfect and on rare occasions our delivery may fall short of your realistic expectations of our performance.

Where we have not met your expectations we would ask you to draw this to our attention by contacting:-
 
Clive Turner
Chairman
Key Insurance Group Ltd
38 Berry Lane
Longridge
Preston
PR3 3JJ
 
Telů.: 01772 783286
 
Clive will take all of your comments seriously and will use them to help improve our ongoing service for all of our clients.
 
Should this lead to a complaint then Clive will handle that for you too and it is worth noting that Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service.
 
You can read more about you and the Financial Ombudsman here http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
 
Please ask us about the areas of our business covered by the Financial Ombudsman Service.

If you can not settle your complaint with us, eligible complainants may be entitled to refer a complaint to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: http://www.financial-ombudsman.org.uk/

Consumers wishing to complain about a policy sold online or by email can register the complaint using the Online Dispute Resolution platform (ODR) at http://ec.europa.eu/consumers/odr

 

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